Pass Microsoft MB-230 Exam Online & Pay After Pass

The Microsoft Dynamics 365 Customer Service Functional Consultant certification (MB-230 exam) is a valuable professional credential that validates a candidate’s skills in implementing solutions focusing on service, quality, reliability, efficiency, and customer satisfaction using Dynamics 365 Customer Service. This accreditation is crucial for career advancement in the IT and customer relationship management fields, demonstrating a functional consultant’s expertise in designing and implementing service management processes and automation. The target audience includes functional consultants, business analysts, and those involved in implementing Dynamics 365 customer service systems. Key knowledge areas covered by the certification and exam include managing cases and knowledge management, implementing scheduling and routing, managing entitlements and SLAs, and extending Customer Service using Microsoft Power Platform. While there are no strict prerequisites, having applied knowledge of customer service and understanding core Dynamics 365 Customer Service functionalities is highly recommended. The exam can be taken conveniently online, allowing candidates to complete the exam from home through online proctoring.

Achieving this certification requires thorough preparation. While various study materials are available, it’s important to focus on official resources and hands-on practice. Relying on brain dumps is strongly discouraged because exam questions change very frequently, and there is a high chance that you will not encounter the same questions, leading to potential failure. Furthermore, brain dump providers often have inaccurate answers and can mislead candidates. For those seeking reliable exam help or contemplating hiring someone to do their exam, Exam Savior offers a risk-free service where payment is only processed after passing the exam. This provides a secure and effective pathway to obtaining your certification without the pitfalls associated with unreliable methods.

How it Works

Select Your Desired Certification

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Connect with us

Your next step would be connecting with us and getting a detailed explanation of the future process.

Exam Scheduling

Now comes scheduling, which you can do by your own or our team is happy to help.

Passing the Exam

On the big day, sit back and see the magic of you passing with flying colors.

Pay the Fee

Once you receive the confirmation of passing, kindly pay us for our efforts.

Frequently Asked Questions

Covering over 500+ of the top IT certifications around the world, we’re certain we have what you’re looking for.

The cost to take the MB-230 exam is typically $165 USD, although pricing can vary depending on the country or region where the exam is proctored. Exam fees for certifications vary by country and also influenced by local taxes and currency exchange rates. Check with Exam Savior for the best pricing on Microsoft exam fees. We frequently offer Microsoft discounted vouchers that can save you up to 40% on your certification costs.

Candidates are typically allocated 120 minutes (2 hours) to complete the MB-230 exam.

The number of questions on the MB-230 exam usually ranges between 40 and 60.

The passing score for the MB-230 exam is 700 out of a possible 1000 points.

The Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam is available with online proctoring, allowing candidates to take the exam from their home or office.

While Microsoft states there are no strict prerequisites to take the MB-230 exam, candidates are expected to have applied knowledge of customer service and a strong understanding of Dynamics 365 Customer Service functionalities, including cases, knowledge management, queues, entitlements, and SLAs. Familiarity with industry terminology and customer service operations is also beneficial.

The MB-230 exam covers several key areas, including managing cases, knowledge management, and feedback; implementing scheduling and routing; implementing Dynamics 365 Contact Center; and extending Customer Service by using Microsoft Power Platform. Specific topics include managing cases, entitlements, and SLAs, configuring routing and queues, implementing Omnichannel, managing analytics and insights, and using Customer Service workspaces.

Microsoft role-based certifications, including the Dynamics 365 Customer Service Functional Consultant Associate certification earned by passing the MB-230 exam, are valid for one year from the date of achievement.

The MB-230 exam includes various question formats such as multiple-choice, multiple select, case studies, and potentially drag-and-drop or fill-in-the-blank questions.

The Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification is valid for one year. To renew the certification, candidates must pass a free online assessment on Microsoft Learn before the certification expires. The renewal assessment can be taken within a six-month eligibility window prior to expiration and covers recent technology updates. There is no cost for the renewal assessment. Easily renew your Microsoft certification with Exam Savior. We offer hassle-free, timely certification renewal services to ensure you stay certified without any stress.

Recommended study materials include the official Microsoft Learn self-guided learning paths for MB-230, hands-on experience with Dynamics 365 Customer Service, and potentially official practice tests. Reviewing the official MB-230 study guide provided by Microsoft is also essential to understand the skills measured.

WHY US?

What makes Exam Savior different?

EXAM SAVIOR

OTHERS

Passing Study

With a rate of 100% passes and 0% fails or re-takes, across 7000+ students since 2016, you can be certain that you’ll get the pass you need—for the badge of excellence for your career.

With vendors who are new to the market or with poor success rates, you risk the failure of your exam, the loss of your money from having to re-take, and the stress of a bad experience.

Support

For anything you need, we’re always just a WhatsApp away. We respond speedily, around the clock, and make sure you’re always in crystal-clear clarity.

Slow and inconsistent responses that leave you hanging or half-answered, are always stressful. But the worst of it: vendors who you never hear from as soon as you’ve paid.

Payment terms

With our “Pay After Your Pass” terms, nothing comes out of your pocket until you receive confirmation of your exam pass.

Terms that require payments upfront for proxy services is always a risk. Unfortunately, there are many scams that take your money first, before providing a service, and then vanish on you.

Guarantee

While we’re 100% certain of passing your exam, we still offer a guarantee if you hypothetically don’t pass: we’ll pay for the re-take, sit the exam for you, and ensure you get the pass.

Apart from scams, there are proxy services who legitimately will sit the exam for you—but without any guarantee. That means all the risk is on you if they fail to pass and it’s left on you to pay for your retake.

Experience

We’ve been in this business since 2016. Aside from our proxy software & process that ensures 0% detection, over the years we’ve built a team of specialized experts that have ensured 100% exam pass rates.

There are many new vendors in this business with either no experience or limited expertise. Their proxy software is unproven—and brings the risk of getting you detected for cheating or simply failing your exam.

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